S e r v i c e s
 
 

Technical Assistance

What are some of the benefits of using PanaVox as your service company?

  • Lower labor rates than most other service companies or having any specialist onboard your staff as an employee with the xtra overhead such as i.e. benefits and fund matching etc.

  • A service ticketing system that not only allows us to keep up with every service call, but also allows us to see every service call handled for a particular Account.
    Nothing slips through "the cracks" -- we strive to have none!

  • Technical Assistance in whole or part may be covered within your subscribed Digital Media Development Support Package. ( Click Here for DMD list ). If not, evenstill our team will work within your budget and will always inform you of what we are doing or need to do. Click Here to review our Quality Policy. and Don't forget to look over our Special Guarantee below!

  • Friendly, helpful, skilled certified technicians make your service call an easy one for you.
    The expertise of leadership and pioneering, not just that we passed tests to be certified.

  • Our staff is also active contributors to forums enriching the IT community i.e. ITToolBox
    Our leadership in sharing expert information yields a virtual community following, creating a global support staff knowledgebase larger than those of our office team -- an expanded team there to support YOU. . .
  • Easy communication, with multiple ways you can always get in touch with our department. We will break things down out of "Tech-Speak" and into common sense - That's a promise!

  • Less downtime. We solve problems the first time and we solve them correctly and comprehensively.
  • Because many of our technicians have ISP experience, our technicians completely understand the Internet and your best use of it.

  • Because we are a small, close personal family oriented run company, we tend to form a more personal relationship with our customers.

  • Lower hardware pricing. If we have to replace a bad part, we do so at only a fraction above cost. (even for free under some DMD plans) We do not double cost as most service companies do. We operate direct from our vendors - reducing intermediaries.

  • Faster response times. We will be there when you need us.

A Most Unusual Guarantee

We understand that many customers are a little reluctant to change service companies. "The devil you know is better than the one you don't." is a commonly heard phrase when it comes to making changes. That is why PanaVox offers a most unusual guarantee for first time customers.

If you did not like the service we provided during our first service call to your company or you were unsatisfied for any reason, we will not charge you anything for that service call. Plain and simple, we want your business and are willing to guarantee that you will be satisfied. This creates a "Win-Win" situation for you. If you do not like our service, it costs you nothing. If you do like our service, you will have a new service company that will provide top-notch service and will probably save you money with our lower rates.

The reason we can make this generous offer is because we know that you will be more than satisfied. We have a few of our customer's testimonials available here for you to see (Click Here) but like most people, we too are skeptical about such things. We do not blame you if you do not believe such propaganda. If you wish, you can contact us . You see, we have a track record of keeping our customers happy and we want you to know that if we become your service company we will keep you happy as well.
 
       
 

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If you are already a customer and require Technical Customer Service [Click Here]